Frequently Asked Questions

1. How do I make payment?
   Please fill in the ORDER FORM. You can either pay via online banking or cash deposit payment at Maybank or CIMB (Malaysia) branch.



2. Can I reserve an item?
   Unfortunately no, that is not in our policy. We want to be fair to our other shoppers. Shoppers who are first in confirming and making payment (upon our confirmation), will get the items!



3. I have sent the confirmation form and received your confirmation. Why is my item up for sale?
   This may be because of non-payment within the stipulated 24 hours of the confirmation email being sent. To be fair to our other shoppers, the item will be available to other shoppers who wish to buy and are able to confirm and make the payment at an earlier date.



4. I'm not residing in Malaysia but I’m interested to purchase. How do I go about purchasing?
   Kindly email us at michelleyip87@gmail.com and provide details of your town, country and postcode. We will revert to you with the postage charges. All postage charges are to be borne by shoppers.



5. When will my purchases arrive?
   For Pos Laju, your parcel will usually arrive in 1-2 working days. For registered post, your parcel will usually arrive within 3-5 working days for Peninsular Malaysia, and 5-7 working days for East Malaysia.



6. My shopping has not arrived. What should I do?
   If your shopping does not arrive after 3 days, you can call 1300-300-300 to enquire with your tracking number provided to you by us. Otherwise, you can check the status of your parcel at 'Pos Malaysia Track & Trace'. All Pos Laju and registered mail parcels will require a signature upon you receiving your parcel. If no one is around, a notice will be left at your letter box to inform you that your parcel is ready to be collected at your nearest post office.



7. I bought the wrong item/colour/size/design. Can I refund or exchange?
   All purchased items after payments made are non-refundable and non-exchangeable. We do however allow buyers to change item/colour/size before payment subject to item availability. Please ensure you have entered the right item code & information into the Order Form before submitting. Also, you should double-check your size based on our measurements given or at our 'Size Chart'.



8. I have received your item but it has a hole / irremovable stain on it. Can I refund or exchange?
   Each piece of items are thoroughly inspected before packing and dispatching. In rare occasions we may have overlooked a fault or mark. Please contact us immediately and we will do our best rectify the problem. However, refunds and exchanges are only valid within 2 days of parcel received, and if the hole is more than 5mm in diameter



9. What happens if I want to make changes to my order?
   After payment once an order is processed, you are not allowed to change your order. However, if you urgently need to change your mailing address, or inform us of any conditions that may interrupt with your parcel’s delivery to you, please contact us ASAP before your order is processed for delivery. We usually strive to ship parcels out within 24 hours.